Frequent Asked Questions

About VitalWear

VitalWear is an Australian scrubs company founded by a practicing nurse in Adelaide. We design comfortable, functional scrubs specifically for healthcare professionals who understand the demands of long shifts and challenging work environments.

Our scrubs are designed by someone who works in healthcare every day. As both a student Registered Nurse and enrolled nurse, our founder understands exactly what healthcare workers need: superior comfort, freedom of movement, and professional style that lasts through 12-hour shifts.

We work with carefully selected manufacturing partners to ensure the highest quality standards while maintaining ethical production practices.

Yes, our scrubs are designed to meet the professional standards required in hospitals, aged care facilities, dental practices, veterinary clinics, and other healthcare environments.

Products & Sizing

We offer a comprehensive size range to ensure all healthcare professionals can find their perfect fit. Our sizing guide provides detailed measurements for each garment.

We recommend referring to our detailed sizing chart and measuring yourself according to our guidelines. If you're between sizes, we generally recommend sizing up for comfort during long shifts.

We offer exchanges within 14-Business days of delivery. Items must be unworn, unwashed, with original tags attached. See our Returns & Exchanges policy for full details.

While we don't have a dedicated maternity line yet, many of our designs offer the flexibility and comfort that expecting mothers need. We're always listening to customer feedback for future product development.

Ordering & Delivery

Simply browse our website, select your preferred styles and sizes, add them to your cart, and proceed to checkout. We accept all major credit cards and PayPal.

Yes, we offer shipping across Australia. Delivery times and costs vary by location and are calculated at checkout.

Standard delivery typically takes 3-7 business days depending on your location. Express options are available at checkout.

Yes, you'll receive a tracking number via email once your order has been dispatched. You can use this to monitor your delivery progress.

Currently, we focus on serving healthcare professionals across Australia. International shipping may be available in the future.

Care & Maintenance

For best results, wash in cold water with like colors. Tumble dry on low heat or hang dry. Avoid bleach and fabric softeners which can break down the fabric over time.

Our scrubs are pre-shrunk during manufacturing. Following our care instructions will help maintain the original fit and appearance.

While our fabrics are chosen for durability and easy cleaning, we recommend treating stains promptly for best results. Most common healthcare-related stains wash out easily with proper care.

With proper care, VitalWear scrubs are designed to withstand the demands of frequent washing and daily wear throughout your healthcare career.

Returns & Exchanges​

We offer 14-Business days returns on unworn, unwashed items with original tags. Manufacturing defects and incorrect items are covered for return shipping. See our full Returns & Exchanges policy for details.

Email support@vitalwear.com.au with your order number and reason for return. Our team will provide return instructions within 24 hours.

For change of mind or sizing issues, customers cover return shipping costs. For manufacturing defects or our errors, we cover return shipping.

Refunds are processed within 5-7 business days after we receive and inspect your returned items.

Customer Service

Email us at hello@vitalwear.com.au for general inquiries or support@vitalwear.com.au for return-related questions. We respond within 24 hours during business days.

Currently, VitalWear operates online to keep our costs low and pass those savings on to healthcare professionals. This allows us to focus on creating the best possible products.

Absolutely! Our founder and team have direct healthcare experience, so we truly understand your needs and challenges.

Special Offers & Loyalty

As a company founded by and for healthcare professionals, we focus on providing exceptional value through quality products at fair prices rather than discount programs.

We're working on ways to reward our loyal customers. Sign up for our newsletter to be the first to know about new programs and special offers.

Yes, we can accommodate bulk orders for healthcare facilities. Contact us at hello@vitalwear.com.au to discuss your requirements and pricing.

We don't currently offer embroidery or customization services, but this is something we're considering for the future based on customer demand.

Technical Questions

We use high-quality fabric blends specifically chosen for healthcare environments. Our materials are durable, comfortable, easy to care for, and maintain their shape and color through frequent washing.

While our scrubs are made from fabrics that wash clean easily, we recommend following your facility's infection control protocols and washing guidelines.

Yes! Understanding that healthcare professionals need practical storage, our designs include thoughtfully placed pockets for essential items like pens, phones, and medical equipment.

Have a question not answered here? Email us at hello@vitalwear.com.au - we're always happy to help!